P/T Business/Application Support Officer - Customer and Community

Reference no: Cambridge 514054

[temporary, but potentially long term role – see below]

• Where this vacancy is based:  

CB2 3

• What’s involved with this role:

Information Management:

• Collate and produce reports, including confidential and sensitive information
• Updating manual and computerised records and databases
• Collate information for internal and external resources       

Document Management:   

• Filing/indexing/archiving
• Maintain electronic and manual filing systems
• Sort post and make deliveries
• Proof reading leaflets, posters and other documents          

Meeting Support/Administration:      

• Taking notes at meetings, producing and circulating/minute taking
• Book appointments and schedule events for officer and resource diaries       

Document Production:       

• Type to produce letters, reports, forms and other documents, create emails for a wider audience
• Photocopying/scanning          

Customer Enquiries: 

• Handling customer enquiries (both internal and external), providing advice and guidance on council policy and procedure
• Telephone answering and message taking
• Provide support guidance and advice to the customer service centre  

General Support:       

• Organise visitor hospitality
• Research both internally and externally with other local authorities and agencies
• Research venues, booking rooms, organising facilities for meetings
• Project based administrative support, arranging meetings, organise agendas, and follow up actions and documentation
• Provide administrative support to staff within assigned team     

Advice and guidance:         

• Provide advice and guidance to managers and staff on process and procedures   

Data Process and Systems input:       

• Approving purchase orders, receipting goods
• Recall/call off pre-written reports from automated systems

N.B. – If, when replying, you fail to quote the Job Title & Vacancy Reference No. your application will be AUTOMATICALLY REJECTED.

• Giving yourself the best chance of success:

1. Please make sure that your CV is up to date and explains any gaps in employment.
2. Your CV must cover the “Essential Requirements” (see below) of the role, including any CRB details and other qualifications called for.
3. Your CV should also state that you are available to start work immediately OR at short notice.
4. We cannot use information in covering letters, so your CV must work as a standalone document
5. We recommend that you consider sending us (see * below) a suitably ‘tailored’ CV for each role that you apply for, listing somewhere near the top of your CV any key skills, experience and qualifications that relate specifically to this vacancy.

•  “Essentials” – The following requirements must be highlighted  on your CV itself and NOT in a covering letter:

1. UK working experience
2. Availability to work – CV should state either immediate or at short notice
3. Minimum of 12 months recent business/application support/administration experience, preferably within a similar role and ideally within a public sector organisation
4. Microsoft Office skills

• Other preferable/desirable details to include on your CV, if applicable:

1. Any local authority experience
2. Any relevant qualifications held or being studied for

• Client: Public sector organisation

• Division(s)/Disciplines involved: Customer and Community/Secretarial & Administration

• Anticipated Length of Assignment:  All of our roles are designated temporary, though in practice we find that the vast majority of them get extended on a multiple/long term basis. This one is expected to be for 1-2 months, initially.

• Hours per week: 16 Monday – Friday, days & hours tbc

Please do not contact us requesting progress updates.

We read every CV sent to us, but due to high volumes are not able to respond to all unsuccessful applications, particularly where CVs do not address the “essentials” requested. You will, however, always hear from us by email if we are able to take your CV forward to the next stage.

Please note that we check all ads at least once per day to ensure that the underlying roles remain live.

*If you wish to send a CV through to us that has been modified for this particular role then, as an alternative to applying on line, you may email it straight through to: 

 jobs@triumph.gb.com 

…….but you must always remember to quote the reference number for the job in question, without which we will be unable to match your CV to the vacancy, given the number of applications that we receive each day. Please do note, however, that if the vacancy is no longer showing on the site it will no longer be live and you won’t necessarily get a reply from us if that is the case. 

Triumph Consultants Limited